Frequently Asked Questions

Frequently Asked Questions

How far back can you go?

  • The ability to research a family tree depends on a number of factors: the survival of records, the condition of historical documents, the popularity of a surname, migration patterns, the social standing of an ancestor to name but a few. In the majority of cases it is possible to progress research back to at least the early 1800s / late 1700s. In general terms, the further back you go the more difficult it gets to progress further.

What is the difference between family history and genealogy?

  • Today the two terms are often used interchangeably. Historically, genealogy was the research and compilation of evidence to construct a family tree whilst family history was the wider study of our ancestors, their lives, where they lived, whether they were educated, whether they were poor and so on.

How long will the research take?

  • There are a number of factors that will affect the length of time it takes for you to received a completed research report. Family history research is dependent on the availability of source documents. If entries are easy to find research will progress more quickly than if a number of alternative routes or strategies are required.
  • Family Tree Packages are constrained by the time taken for delivery of certificates from the General Register Office and whether it is necessary to buy a small number, await the certificates, and use the information contained to progress further.
  • Time to completion of a research project is also dependent on the number of ongoing projects at Professional Family History. I will provide an estimate at the time an order is placed but please contact me for more information if required.

Do I need a PayPal account to pay you by credit card?

  • No. I will send you an invoice from PayPal for the payment but you do not need to create an account to make the payment.

Why do I need to pay 5% more if I pay by credit card?

  • This is the average amount of PayPal fees associated with me receiving payment by credit card. If you wish to avoid these fees please use an alternative payment method.

I can find a researcher that charges less than you, why should I choose you?

  • There is a wide variety in the amounts so-called professional genealogists charge but there is also a wide variety in the quality of service they provide. Whilst there are some very good professionals who only charge low fees as the work provides only a supplementary income, the old adage is generally true: "you get what you pay for".
  • When you employ Professional Family History you are assured of a quality service from a genealogist with both professional qualifications and professional accreditation.

When I first started to look at who could help me research my family tree, it quickly became apparent that there were lots of companies out there on the internet who could offer what is basically an ‘off the shelf report’ for what appears to be relatively low cost and probably little reward at the end of the day. I was looking for something more, a professional well qualified researcher who could produce a bespoke piece of work and Karen has certainly met my expectations. The document Karen produced for my family is well written, presented and clearly researched. I have no hesitation in recommending Karen if you want a family tree you can hand down to your own family and keep for future generations as I did.

Sid Lambert.

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